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Madam Rage Returns

Returns

In the unlikely event that you are not entirely satisfied with your purchase or the item is not to your taste, you can simply return them to us within 14 days of the date shown on your dispatch note in their original, saleable condition.

Please note when trying on items of clothing, please ensure that you are not wearing perfume/aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original condition with the relevant documentation within the time-scales specified above.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

How to make a return

If you wish to return a item please enclose your invoice in the parcel and highlight the item/s and reason for return.

Please write next to the item due to be returned you instruction from the below options:

  • Refund
  • Exchange (if so indicate new item desired)
  • Store Credit note

Return your parcel to the below address. (please note that we do not offer any free returns) 

Return address

Madam Rage
Denim House
32A Albion Street
Castleford
West Yorkshire, WF10 1EN.

PLEASE NOTE WE DO NOT OFFER REFUNDS ON SALE ITEMS. WHERE POSSIBLE AN EXCHANGE WILL BE OFFERED.

Refunds

If a refund is payable to you we will refund the amount due to you as soon as possible, and, in any case, within thirty (30) days of the day you have given notice of cancellation. We will refund the price of the Product in full, excluding a refund of the delivery charges for sending the item to you.

If you return the Product for any other reason, for example you claim that the Product is defective or is not what you ordered, we will examine the returned Product and will notify you of any refund you are entitled to via e-mail within a reasonable period of time. Provided that the Product is defective or you have returned the Product within the 14 day returns period, We will refund the amount paid by you for the Product as soon as possible and, in any case, within 30 days of the day we confirm to you via e-mail that you are entitled to a refund for the Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you providing there is only the item in the order. If there is more than the defective item in the same order, the delivery charge will not be refunded.

Returns are your responsibility as we do not offer a pre-paid returns service, and so we recommend you send back items via Royal Mail Recorded Delivery or a similar trackable method. In the event that we do not receive the returned goods, we will ask you to provide the certificate of posting from the Post Office as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

If you have a query about returning goods, please contact customer services